Interview Question For Customer Service Representative

Submitted Resume - Did online assessment immediately - 45 minute phone interview - another role playing assessment - final interview. Read more interview questions at Comerica.

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What are some common customer questions that you fielded at your previous role and how did you answer them.

Interview question for customer service representative. I used to work as a customer service representative for an auto insurance company and one time a customer called with a complaint about the repair shop that was fixing his car. Tell me about an incident when you had to deal with an angry customer. Lets say that the customer youre talking to is complaining about a well-known problem with your product.

They sent an automated email letting me know I wasnt offered the job. Why did you get into customer service and where do you see your career advancing in the next 5 years. Hiring managers want to be sure you understand the importance of this skill and know how to use it.

Give candidates hypothetical scenarios and perform role-playing exercises that simulate the job to test whether theyre qualified for the position. Shared on October 14 2017 - Customer Service Representative 1 - Grand Rapids MI. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied.

Customer Service Representative Interview. 17 More Customer Service Interview Questions You Should Prepare. Dont Quite Feel Prepared Yet.

Commonly asked questions as reported by candidates. What do you likedislike the most about customer service. From my understanding this position is a combination of sales and customer service responsibilities.

Felt like a waste of time and wish they wouldve given feedback. Describe a situation where you went above and beyond for a customer. 1 ESAB Customer Service Representative interview questions and 1 interview reviews.

What do you like the least about this job. Its absolutely vital for customer service representatives to have empathy particularly when customers are upset. Customer Service Representative Interview questions at Comerica.

The Most Common Customer Service Representative Interview Questions. How do you diffuse the situation. They inform them about products and services answer their questions and resolve their issues.

When I take the time to truly listen and understand. Companies Comerica Interviews Customer Service Representative. What do you do when you dont have enough information to answer a customers question.

In your answer explain how specifically empathy helps a customer service representative do their job. With my background in both marketing and customer service I believe Id be able to successfully fulfill and balance both of these roles. What makes you unique.

Free interview details posted anonymously by ESAB interview candidates. The customer was distraught because he didnt know much about cars and felt he was getting ripped off. Do you have any prior customer service experience.

Im a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service from dealing with dissatisfied customers to answering phone calls. Customer Care Representative Interview Questions. An example answer to the Tell me about yourself question.

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